This article has been published with some changes at
http://www.dawn.com/news/1219194/link-down-the-horrors-of-getting-your-passport-renewed-in-pakistan
My passport expired last year and I did not dare to think of a
renewal, knowing full well the horrors of going to the passport office and
doing the khwari.
But as a PhD student, I had to publish at least one paper
internationally. Luckily, mine got accepted for “IS&T International
Symposium on Electronic Imaging 2016 in Video Surveillance and Transportation
Imaging Applications Conference” in San Francisco. I could no longer put the
renewal off.
One fateful Tuesday morning, I finally willed myself to go to
the main passport office. I arrived at 8.30am, and as I was walking towards the
head office, about a dozen people who wanted to 'help' me get my passport renewed
descended upon me out of nowhere!
The 'agents'
Commonly known as ‘agents’, they have bank challan (tickets)
in their hands and are ever-ready to assist you – minus the khwari,
at a cost, of course.
They guarantee the submission of any application in under 15
minutes and promise to deliver the passport to your house. The offer sounded
too good to be true so I did not pay any heed to the clamour and went directly
inside the office.
To my dismay, I saw four haphazard queues, with no idea what to
do or where to start. I looked around but failed to find an information
counter.
Fortunately, I spotted a colleague who had come for a renewal
too. He explained the entire process to me and advised that I should go to the
regional branch at Awami Markaz on Sharae Faisal, which covers my locality.
"Also, it won’t be this crowded," he had said.
He did mention, however, "Wahan link down hojata hai
kabhi kabhi." (Their server link is sometimes 'down'.)
I thanked him and rushed to the regional office. A flock of
agents descended once again. I ignored them and went straight ahead. This
office was definitely better structured than the previous one.
Thankfully, I found an information counter as well. The man
behind the desk said I would need to submit the fee at the bank and would
additionally need my expired passport and original Identity Card along with
their photocopies. That bank's branch was on the 2nd floor of the building I
was standing in (Awami Markaz). I went down, submitted my fee, and came back up
again to find a queue the likes of which I had never seen before!
The long wait
It was already 10:30am, and I had to go to the university so I
decided to come back later. The next day at 9:30am, I was standing in line for
a token once again. The queue was so long that it stretched out of the office
and into the street under the naked gaze of the sun.
While I was waiting, I started chatting with the people around
me. I was unnerved at what they had to share; a gentleman who is a senior
manager at a bank told me that the last time he came, he had spent hours
finishing all prerequisites, carefully collecting and organising all documents,
and when he reached the last counter for the final stamp, he was asked for the
original ID cards of his parents!
Another one told me that he was asked for his matriculation
certificate. A third was asked for his latest electricity bill. They were told
that their process could not begin without the aforementioned records.
I argued that the information counter had not mentioned any of
these requirements. They smiled at my naiveté. Suddenly it struck me, after all
this trouble I could still get rejected at the final counter for not having
some random document.
As our queue moved forward at a sluggish pace, I did finally
manage to get out of the scorching sun and under the shade. To my utter dismay,
I felt a gush of hot air right above my head. I looked up to find two AC
heaters droning on.
On moving forward, I saw a guard standing near the counter
religiously trying to keep the queue in proper order. He was not letting anyone
outside of the line go in directly. I salute the guard for that. Many people
came with big references but he wouldn't budge.
Finally and at last, I was inside the office. I realised that
there were just two counters; one for men and one for women. However, on close
scrutiny I saw that there was another counter to get tokens. I had been
standing in this line for almost an hour and was still waiting for my turn, but
I saw some people coming in with agents from the exit door, going directly for
their tokens without having to wait in line.
We were furious at this point. This continuous intrusion was
delaying our turn. Someone behind me started shouting. We all joined in and
soon the Assistant Director sahab came and calmed us down. He
‘scolded’ the token guys for the lapse.
After 2 hours of waiting, I got my token, pictures and thumb
impressions done, and then came the time for data entry. The space between the
token counter and data entry counter was so cramped, one could only stand
sideways. Men, women, the elderly and children, all stood in a state of
asphyxiation because the air conditioners were barely working.
All of this had started to feel like a very tedious and unpleasant
experience. Some tried to ignore the surroundings by blankly staring at a
cricket match on a tiny TV screen in a corner.
The two most frightening
words
Just as I was thinking it couldn't get any worse, someone
shouted:
“Link down!”
This meant that all work would now stop. And here we were
standing half suffocated, while the staff began to relax. They ordered tea for
themselves and started watching the cricket match.
I remembered that I had once discussed the passport renewal
process with one of my university colleagues and he had told me that he got it
made through an agent.
Interestingly, the agent had told him “Sirjee jaldi karain,
link down honay ka time hogaya hay.” (Hurry up sir, it's time for the link
to go down.)
Almost immediately, I understood what had passed. By then,
another 40 minutes had gone by and now people were starting to get angry.
By 12:15pm, I felt certain my work would not be done that day.
And just as I was standing there feeling terrible about it, the assistant
director announced that they could only process passport renewal applications
and would not be entertaining other requests.
I was in luck!
They took my token and called my friends and I one by one. I was
done in the next five minutes!
Then came the dreaded last counter which would decide the fate
of my application. As I moved towards the counter, I glanced at the irritable
faces of all the people still expecting to hear: ‘Link up’.
At the final counter, there was a plaque with the words
'Assistant Director' on it. The director sahab, who was by then
under a lot of pressure, did not ask me anything and just signed off my
application.
I couldn’t believe the relief that washed over me as I realised
I was finally done.
However, the respite was short-lived as this experience made me
realise how 'genuinely' interested the government is in the affairs of its
people
This is just my experience. Almost everyone across the country
has similar stories of horror to share about public hospitals, police stations,
license offices, schools or district councils or other government-run
institutes.
And then, how are we to feel when we look at the parliamentary
lounges, the chief minister houses, governor houses, or presidential palaces or the army generals GHQ, the core commanders places etc? Our political and military elite seem to be taking pretty good care of themselves. Either be at this point in time or earlier.
When I think about the developed world, I can safely say that they
think about the well being of their citizens irrespective of who is in power in
the government. Why can’t we say this for Pakistan from the day of its
inception? Even after 68 years, did we not get any leadership which could solve
our problems? My analysis is that we have many many good people but what we
lacked as a nation was a revived ideological approach towards life. This
ideological approach unites a society and moves it towards developing systems
which align their thinking. This had been the case for every revived nation in
history. Whether it be under the capitalist model or the communist model or the
model of Islamic governance in the history under Caliphate. Replacing an
administrator here or there, making a country a police state or making NAB
strong will not make us a nation that cares for its people. I urge the day when
we will have a system and a leadership that would elevate the situation of the
masses.
Let us play our role in spreading awareness about the incompetence of
the ruling elite and the ruling systems so that they are pressured enough to be
changed or be replaced.